Return & Refund Policy

Our Return and Refund Policy was last updated on August 1st, 2024

Thank you for shopping at Heart and Bustle


If you are not completely satisfied with a purchase for any reason, we invite you to review our policy on refunds and returns. The TermsFeed Return and Refund Policy Generator generated this policy.


The following terms are applicable to any products that you purchase from us.

Interpretation and Definitions

Interpretation

The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to [COMPANY_INFORMATION]

  • “Goods” refers to the items offered for sale on the Service.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to Heart and Bustle, accessible from www.heartandbustle.com

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel during the order processing time. Once an order is shipped, cancellation is no longer an option, and you will need to start a product return.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days after we receive your written request for cancellation. We will use the same means of payment you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

    The following Goods cannot be returned:

  • The supply of Goods made to your specifications or clearly personalized.

  • The supply of Goods which, according to their nature, are not suitable to be returned deteriorates rapidly, or where the date of expiry is over.

  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (including but not limited to items such as jewelry and hats).

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We will reimburse you no later than 14 days after we receive your written request for return and once we receive the goods back in the mail. We will use the same means of payment you used for the Order, and you will not incur any fees for such reimbursement.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

213 Smithfield Street Pittsburgh, Pa 15222

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of the return delivery.

Gifts:

If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, you'll receive a digital gift card.

If the Goods weren't marked as gifts when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us:

By sending us an email: hello@heartandbustle.com